HOLOSQ ships within the United States only. We do not currently offer international shipping.

Processing Time

In-stock orders ship within 2–3 business days of being placed, excluding weekends and holidays.

Pre-orders ship within 3–5 business days of the official release date, as described in our Pre-Order Policy. Orders that include both pre-order and in-stock products ship together once everything in the order is available. If you'd like in-stock items sooner, please place them in a separate order.

Shipping Options

• Standard Economy Shipping: $10 flat rate, estimated 7–10 business days.
• FREE Standard Economy Shipping on orders of $130 or more.
• FREE Local Pickup at our store, 1205 Avenue U, Brooklyn, NY 11229. Pickup orders are usually ready within 24 hours. We'll email you when your order is ready. Please bring your order confirmation.

Tracking & Insurance

Every shipped order includes tracking, which is emailed to you once your package ships. Higher-value orders are shipped insured and may require a signature on delivery.

Damaged, Missing, Lost or Incorrect Orders

If your order arrives damaged, is missing an item, or contains the wrong item, contact us at info@holosq.com within 7 days of delivery. Please include your order number and photos of both the product and the shipping box, and keep all original packaging until your claim is resolved.

If tracking shows your package as delivered but you haven't received it, please check with neighbors and your building's mail area, then contact us within 7 days of the delivery date so we can open a claim with the carrier.

Shipping Address

Please double-check your shipping address at checkout. We're unable to change the address once an order has shipped, and we aren't responsible for packages sent to an incorrect address entered by the customer.

Questions?

Email us at info@holosq.com.