ORDERS & PRODUCTS
Are your products authentic?
Yes. HOLOSQ is an official retailer, and all of our sealed product comes from official distributors.
Do you have a physical store?
Yes! Visit us at 1205 Avenue U, Brooklyn, NY 11229.
Monday – Friday: 1:00 PM – 7:00 PM
Saturday – Sunday: 12:00 PM – 8:00 PM
Can I change or cancel my order?
Orders that haven't shipped yet may be eligible for cancellation at our discretion. Email info@holosq.com with your order number as soon as possible. Pre-orders are non-refundable. See our Return & Exchange Policy.
SHIPPING & PICKUP
Where do you ship?
We currently ship within the United States only.
How long does shipping take?
In-stock orders ship within 2–3 business days. Standard Economy Shipping takes an estimated 7–10 business days after that.
Do you offer free shipping?
Yes, Standard Economy Shipping is free on orders of $130 or more.
Can I pick up my order in store?
Yes! Choose Local Pickup at checkout. It's free, and orders are usually ready within 24 hours. We'll email you when it's ready, and you can pick it up anytime during store hours.
My order arrived damaged or something is missing. What do I do?
Email info@holosq.com within 7 days of delivery with your order number and photos of the product and shipping box. Keep all packaging until it's resolved. Full details are in our Shipping Policy.
PRE-ORDERS
How do pre-orders work?
Pre-orders are charged in full at checkout and ship (or are ready for pickup) within 3–5 business days of the official release date.
What if the release date changes?
Release dates are set by the manufacturer and sometimes move. Your pre-order stays in place and ships once the product arrives.
If I order a pre-order and an in-stock item together, when does it ship?
The whole order ships together once everything is available. If you want in-stock items sooner, place them in a separate order.
What if you can't fill my pre-order?
If a manufacturer or distributor allocation cut means we can't fulfill your order, we'll refund the affected quantity.
See our full Pre-Order Policy.
STILL HAVE QUESTIONS?
Email us at info@holosq.com or contact us here.